May 1, 2022 debby REFERRAL SOURCES SATISFACTION SURVEY REFERRAL SOURCES SATISFACTION SURVEY Making a referral to Choice Community Health is simple and straightforward. Agree Disagree Dtrongly agree Strongly disagree What would make the referral process easier?How would you rate the customer service you receive when you call Choice Community Health? Excellent very good good average poor When I make a referral to Choice Community Health, I receive a call back in a timely manner regarding acceptance or denial of the referral. Agree Disagree Dtrongly agree Strongly disagree Neutral What is your expectation regarding the timeline for this part of the process?If my patient has insurance barriers for CCH, offers a thorough explanation and alternative. My patients seem satisfied with the service they receive from Choice Community Health. Agree Disagree Dtrongly agree Strongly disagree Neutral N/A The liaison service offered by Choice Community Health makes the discharge process easier for my patients and I. Agree Disagree Dtrongly agree Strongly disagree Neutral N/A What would make the liaison service better? More or less visibility in your workplace? Agree Disagree Dtrongly agree Strongly disagree Neutral It is easy to reach Choice Community Health after hours to make a referral (on evenings and weekends). Agree Disagree Dtrongly agree Strongly disagree Neutral How would you improve the answering service? Comments?I would recommend CCH to patients and other providers for services. Agree Disagree Dtrongly agree Strongly disagree Neutral If you would recommend another company, please share why.
